TEMARIO 
 
20 theory hours
 
RECEPTIONISTS AND HOTEL WORKERS 
	
Commercial and administrative management of tourist services - Guests and Tourists I
	
Commercial and administrative management of tourist services - Guests and Tourists II
	
Commercial and administrative management of tourist services - Receptionists & Hotel Workers I
	
Commercial and administrative management of tourist services - Receptionists & Hotel Workers II
	
Commercial and administrative management of tourist services - Typical Situation
	
Commercial and administrative management of tourist services - Hotel Services I
	
Commercial and administrative management of tourist services - Hotel Services II
	
Commercial and administrative management of tourist services - Customer service and satisfaction I
	
Commercial and administrative management of tourist services - Dialogue Questions
	
Commercial and administrative management of tourist services - Typical Situation: Checking into a hotel
	
Commercial and administrative management of tourist services - The Hotel. You've got mail
	
Commercial and administrative management of tourist services - Course test