TEMARIO 
20 theory hours
 
FINANCE - LEVEL EASY
 
FINANCIAL SERVICES: BASIC BANKING TERMS AND FINANCE (EASY)
	
Financial vocabulary
	
Typical situation - Opening an account
	
Dialogue - At the bank
	
Writing and speaking lab
 
CUSTOMER SERVICE: SUGGESTIONS, INQUIRIES AND COMPLAINTS (EASY)
	
Financial vocabulary
	
Typical situation - Customer calling with a problem
	
Dialogue - Customer problems
	
Writing and speaking lab
 
GENERAL BUSINESS: ADVERTISING, BUSINESS EXPRESSIONS (EASY)
	
Financial vocabulary
	
Typical situation - Calling someone's office
	
Dialogue - Answering a business call
	
Writing and speaking lab